Our Commitment
Customer satisfaction is our top priority. If you are not satisfied with your purchase, we are committed to providing refunds according to the terms and conditions outlined below.
Refund Eligibility
✅ Eligible for Refund
1. Incorrect Order
- Received wrong coffee capsule flavor or brand
- Received incorrect quantity
2. Shipping Damage
- Coffee capsules are broken or damaged
- Packaging damage affecting product quality
3. Quality Issues
- Coffee capsules expired or near expiry beyond stated timeframe
- Foreign objects found in the product
❌ Not Eligible for Refund
- Customer change of mind after tasting
- Products used beyond 3 capsules for taste testing
- Damage caused by improper storage by customer
- Claims made beyond the specified timeframe
Refund Timeframe
📅 Within 7 days from the date of product delivery
Note: For quality-related issues, claims must be made within 3 days from delivery date.
Refund Process
Step 1: Report the Issue
Contact us through:
- Line Official: @kanana1983
- Phone: 06 1595 2959 (Business hours: 9:00 AM - 6:00 PM)
- Email: info@kanana1983.com
Step 2: Provide Evidence
Please submit the following information:
- Order number
- Photos of the problematic product
- Photos of packaging (if relevant)
- Description of the issue encountered
Step 3: Review Process
- Our team will review your claim within 24-48 hours
- Upon approval, we will provide return instructions
Step 4: Return the Product
- Return products in original packaging (if possible)
- Return shipping costs will be covered by us
Refund Methods
Bank Transfer (Recommended)
- Processing time: 3-5 business days
- No additional fees
TrueMoney Wallet
- Processing time: 1-2 business days
- Only available for orders paid via TrueMoney
Store Credit Voucher
- Receive 110% of product value as store credit
- Valid for 6 months
- Perfect for customers planning future purchases
Special Terms for Coffee Capsules
Freshness Guarantee
- All products have minimum 6 months shelf life remaining at delivery
- If products expire within 30 days of purchase, 100% refund guaranteed
Taste Testing Policy
- Up to 3 capsules per pack allowed for taste testing
- Remaining capsules can be returned if unsatisfied after testing
Contact Information
📍 Address: 4/7 Satun Rd., Taladnuae, Mueang Phuket, Phuket 83000
📞 Phone: 06 1595 2959
📧 Email: info@kanana1983.com
💬 Line Official: @14pOUmM
🕒 Business Hours:
- Monday-Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
Important Notes
- This policy applies only to purchases made through www.kanana1983.com
- Special cases may be considered on a case-by-case basis
- The company reserves the right to modify this policy without prior notice
- The company's decision is final
Last Updated: June 2025
Frequently Asked Questions
Q: Can I return opened packages? A: Yes, as long as no more than 3 capsules have been used for taste testing and the return is within our timeframe.
Q: What if I'm not satisfied with the taste? A: You can return the remaining capsules (after testing up to 3) within 7 days of delivery.
Q: How long does the refund process take? A: Bank transfers take 3-5 business days, while TrueMoney refunds take 1-2 business days after approval.
Q: Do I need to pay for return shipping? A: No, we cover return shipping costs for all eligible returns.
Q: Can I exchange instead of getting a refund? A: Yes, you can choose to exchange for a different product of equal or lesser value, or receive store credit for 110% of the original value.